Store Policies

Rack and Pinion Warehouse offers the following Returns Policy:

Core Deposit and Return:
On most products, you will be charged a refundable core deposit which will be combined with the shipping charges on your order invoice.  Your deposit will be refunded immediately when we receive you old fuel injector(s).  When shipping your cores back to us, be sure to include a copy of the invoice that came with your order originally.  You should ship us your cores within 30 day of receipt of your order, unless you have contacted us to make other arrangemanets.

Damage Claims:
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by contacting us by emailing customerservice@rackandpinionwhse.com within 72 hours.  Be sure to include: 1. 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box. 2. Name, email address and invoice or confirmation number from the original purchase.  Filing a timely claim and providing the necessary information will gurantee that you receive a fast resolution to such an unfortunate situation.

Return Policy:
Warranty Returns:  When the product is received and it is determined that there is a fitment problem due to manufacturing defect, we simply request that you submit a proof in the form of digital pictures.  If the product proves to be defective, it will be picked up and exchanged for a new non-defective item at no cost to you.
Shipper Undeliverable Returns: If a package is returned due to refusal of shipment or undeliverable address, you will be notified when it is received by our warehouse.  For reshipment of this package you will be required to submit a payment for the original shipping charges and applicable new shipping charges.
Other Reason Returns: When a package is returned for any other reason than the ones specified above (i.e. you don't like how it looks on your vehicle), you may request a return authorization number by emailing customerservice@rackandpinionwhse.com.  Return authorizations will only be issued on new unused resaleable merchandise in its original packaging.  Call-tags will not be provided on these returns.  Please note that you will be responible for all shipping costs.







 

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