Sales Policy
If you are the winning bidder of this auction you are entering into a binding agreement and acknowledge acceptance of our Shipping, Claims, and Refund Policies. Please review all details in the listing to ensure that it is what you are intending to purchase and feel free to contact us with any questions. To avoid cancellation of your order, please complete your checkout within 2 days and ensure that your payment is received within 7 days after the auction ends. Failure to submit your payment within that time, can result in filing of a non-paying bidder alert to retrieve our eBay fees and relisting of your item.
Core Deposit and Return:
On most products, you will be charged a refundable core deposit which will be combined with the shipping charges on your order invoice. Your deposit will be refunded immediately when we receive your old rack and pinion. When shipping your cores to us, be sure to include a copy of the invoice that came with your order originally. You should ship us your cores within 30 days of receipt of your order, unless you have contacted us at service@rackandpinionwhse.com to make other arrangements.
Damage Claims
Please inspect your package thoroughly upon receiving it, any damage claims must be filed by contacting us at service@rackandpinionwhse.com within 72 hours. Be sure to include: 1. 1-3 pictures (no bigger than 600x400 pixels) showing the damage sustained to the product and box. 2. Name, email address, and item number from the original purchase. Filing a timely claim and providing the necessary information will guarantee that you receive a fast resolution to such an unfortunate situation.
Return Policy
Warranty Returns: When the product is received and it is determined that there is a fitment problem due to manufacturing defect, we simply request that you submit proof in the form of digital pictures. If the product proves to be defective, it will be picked up and exchanged for a new non-defective item at no cost to you.
Shipper Undeliverable Returns: If a package is returned to due to refusal of shipment or undeliverable address. You will be notified when it is received by our warehouse. For reshipment of this package you will be required to submit a payment for the original shipping charges and applicable new shipping charges.
Other Reason Returns: When a package is returned for any other reason than the ones specified above (i.e. you don't like how it looks on your vehicle), you may request a return authorization number by contacting us at service@rackandpinionwhse.com. Return authorizations will only be issued on new unused resalable merchandise in its original packaging. Call-tags will not be provided on these returns. Please note that you will be responsible for all shipping costs and a 15% restocking fee will apply.
Sign In
